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20 Ways to Smash Search Marketing in 2018

Yesterday we published a blog post exploring just how important Search Engine Optimisation, or SEO, was. Today we'd like to add to that by sharing...

The increasing importance of live chat

Here's a little infographic based on data taken from the 2015 UK State of Multichannel Customer Service Report, which shows the impact live chat is...

Infographic: Social Support Strategy For Improved Customer Service

This infographic from Salesforce explores social support that brands need to extend in order to improve customer service.

Online shopping stops for dinner? Or does it?

Online shopping or dinner? Or is it online shopping with dinner? The answer it seems, is down to where you come from. For some, a good meal is enough...

Key ecommerce trends in Asia - Infographic

Online shopping is booming, but what of ecommerce trends across Asia? It is estimated that 42% of the world's internet users live in Asia, and the...

10 great ways live chat supports personal retailing

Personal retailing is key to driving customer loyalty, with customers increasingly expecting "Access Anywhere" and "Availability Always", according...

Reduce Cart Abandonment With Live Chat (Infographic)

 Cart abandonment can be driven by a variety of factors. But while so much time is spent by ecommerce businesses agonising over improving user...

Instaservice: Customer service gets speedy and social (Infographics of the Year)

It's not that customers have suddenly become impatient, but our instant social media and other communication channels are creating a sense of...

Why the online customer experience matters (Infographics of the Year)

'Tis the season to be jolly aware that online customer experience really matters. This infographic from ForSee shows  us why. With over half of the...
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